IPAD and MAC Users
Playing RealBridge on an Ipad or Mac please read on …
Some clubs have reported that there are specific players who apparently cause other players to have connection problems. This is a symptom of the iPad/Mac problems described below. The players who are affected will be iPad or Mac users. It can be prevented by making the recommended changes on the iPad or Mac having the connection problems.
iPads with iOS 15
The latest release of iOS – version 15 – causes problems when playing on RealBridge. The symptoms are:
- Loss of video and/or audio.
- Freezing, so that you can’t click anything.
The problem may occur at every table, or it may only occur against some opponents.
There is no need to suffer these problems, the following is a permanent fix.
Step-by-step instructions, with pictures: https://realbridge.online/media-support-settings-change-ios-15-detailed.html
If you have an iPad with iOS 15, and you have already updated your iPad as recommended by RealBridge on or after 8 December, we also recommend that you upgrade to iOS 15.3.1. You do not need to make any other settings changes.
If you have made the changes but you are still having problems, please contact RealBridge, and they will help you to check your settings.
If you don’t know which version of iOS you have, see https://realbridge.online/media-support-settings-change-ios-15-detailed.html#check_ios_version ,
For all iPads with iOS 15, you should use Safari, not Google Chrome.
MacBooks and iMacs with Monterey or Safari 15
If you have a Mac that has been upgraded to macOS Monterey, and you use Safari, please see the instructions here:
https://realbridge.online/media-support-macos-monterey.html
If you have a Mac that has not been upgraded to macOS Monterey, but does have Safari 15, and you are experiencing freezing or loss of audio, also please see the instructions here:
https://realbridge.online/media-support-macos-monterey.html.
RealBridge are very happy to help with technical problems relating to RealBridge.
If you would like help with any issue related to RealBridge, please contact them:
Email: support@realbridge.online
Telephone (UK): 0794 232 2209 or 0772 692 0784
Telephone (non-UK): +44 794 232 2209 or +44 772 692 0784
Telephone support is available 07:00 – 23:00 UK time (GMT).
If you have a problem during a session, please ring RealBridge at the time. This applies both to players and to directors.
If you often have problems with RealBridge, please contact RealBridge for advice.
If you are outside the UK and would like to avoid international calling charges, please email RealBridge with your phone number (with the country code, or the country name) and a short explanation of the problem. We will call you back.